Order cancellation
You may request cancellation by emailing orders@rbela.in with the order number before dispatch. We will try to stop fulfilment, but cancellation cannot be guaranteed once the order has been packed, handed to a courier or personalised.
Return eligibility
Eligible standard products may be requested for return within seven calendar days of delivery. The item must be unused, unworn, unwashed, undamaged and returned with original tags, packaging, certificates, gifts and accessories.
Items not eligible for return
- Personalised, engraved, resized or made-to-order pieces
- Pierced earrings and other hygiene-sensitive products, unless defective or incorrectly supplied
- Items marked final sale or non-returnable before purchase
- Products showing wear, alteration, accidental damage or missing packaging
- Gift cards and promotional gifts
Wrong, damaged or defective items
Contact us within 48 hours of delivery with your order number, a description and clear photographs or an unboxing video where available. After verification, we will arrange an appropriate replacement, repair or refund without charging return shipping.
Return process
- Email orders@rbela.in with the order number and reason.
- Wait for return approval and packing or pickup instructions.
- Pack all included items securely and retain proof of handover.
- Allow inspection after the parcel reaches us.
Do not send products without approval. For a preference-based return, reverse-shipping charges may be deducted from the refund and original delivery charges are generally non-refundable. This does not apply where the product was wrong, damaged or defective.
Refund timeline
Approved prepaid-order refunds are initiated to the original payment method within 5–7 business days after inspection or cancellation confirmation. Banks and payment providers may take additional time to display the credit. Approved COD refunds are normally sent to a verified Indian bank account or UPI ID within 7–10 business days after receiving the required details.
Exchanges
Exchange availability depends on stock and serviceability. If a direct exchange is unavailable, an eligible return may be refunded and a new order can be placed.
This policy does not limit any mandatory rights available under applicable Indian consumer law.