Where we ship
RBELA currently ships within India to PIN codes served by our courier partners. International shipping is not available at launch.
Processing time
In-stock orders are usually prepared within 2–3 business days after payment or COD confirmation. Personalised, made-to-order or pre-order products may require a longer period stated on the product page. Business days exclude Sundays and public holidays.
Delivery estimates
Estimated delivery is normally 3–8 business days after dispatch. This is an estimate rather than a guarantee. Remote areas, weather, holidays, courier disruptions, security restrictions and incorrect customer information may cause delays.
Shipping charges
Available delivery services and charges are displayed at checkout before payment. Promotional free shipping, where offered, may have order-value or location conditions.
Tracking
When an order is dispatched, tracking information is sent by email and/or WhatsApp. Tracking may take up to 24 hours to update after pickup. You can also use our Track Order page.
Address and delivery responsibility
Customers must provide a complete, accurate address and reachable phone number. Contact us promptly if a correction is required; changes may not be possible after dispatch. Additional costs caused by an incorrect address, refusal or repeated failed delivery may be deducted from a refund where permitted.
Damage, loss or missing parcels
If a parcel arrives visibly damaged, contains the wrong item or appears incomplete, contact orders@rbela.in within 48 hours of delivery with the order number and clear photographs or an unboxing video where available. If tracking shows delivered but the parcel is missing, notify us promptly so we can raise a courier investigation.